What is Despatchy?
Despatchy is a logistics transport management system that allows businesses to create service zones, add customers and their sites, products and services, and map items to customers and service zones. It automates the booking and dispatch process, allowing drivers to receive alerts on their phones and navigate to addresses without needing to type them into maps.
How does Despatchy work?
Despatchy works by allowing businesses to create service zones, add customers and their sites, and map items to customers and service zones. When a customer books a pickup and delivery, the system knows which items to pick for charging and detects the consignment addresses for those zones. The admin confirms the booking and sends an alert to the customer with a connote number, and the dispatch operator assigns the job to the driver.
What features does Despatchy offer?
Despatchy offers a range of features, including creating service zones, adding customers and their sites, adding products and services per customer and per service zone, mapping items to customers and service zones, automating the booking and dispatch process, allowing drivers to adjust the run based on their experience on the road, providing a mobile app for drivers to navigate to addresses, and allowing customers to receive alerts on the status of their consignment.
Is Despatchy suitable for my business?
Despatchy is suitable for businesses of all sizes that require a logistics transport management system. It can be customized to meet the specific needs of each business, allowing them to create service zones, add customers and their sites, and add products and services per customer and per service zone. It automates the booking and dispatch process, making it easier for businesses to manage their logistics.
How can I get started with Despatchy?
To get started with Despatchy, businesses can visit the Despatchy website and sign up for a free trial. The trial allows businesses to explore the features of Despatchy and determine if it is suitable for their needs. Once the trial period is over, businesses can choose a plan that suits their needs and start using Despatchy to manage their logistics.
Is my data safe with Despatchy?
Yes, your data is safe with Despatchy. We use industry-standard security protocols to protect your data and ensure that it is not accessed by unauthorized users. We also back up your data regularly to ensure that it is not lost in case of a system failure or other issues.
More FAQ
- How much does Despatchy cost? Despatchy offers a flexible pricing model depending on the number of users and the features required. Please contact their sales team for a customized quote.
- Is there a free trial available? Yes, Despatchy offers a 14-day free trial period for users to test out their platform before committing to a subscription. Check our home page
- How long does it take to set up Despatchy for my business? Setting up Despatchy for your business typically takes between 1 to 2 weeks depending on the complexity of your logistics operations. If you know where you normally operate and have all items set up in your online accounting software such as Xero/MYOB it can be done in 2 days.
- Can I integrate Despatchy with other systems or software? Yes, Despatchy offers integrations with a range of popular systems and software including Xero, QuickBooks, and Shopify.
- How does Despatchy handle tracking and reporting of shipments? Despatchy offers real-time tracking and reporting of shipments through its platform, allowing you to monitor the status and location of each delivery.
- What kind of support does Despatchy offer? Despatchy offers a range of support options including email support, phone support, and live chat support. They also have a comprehensive knowledge base and user community for additional resources.
- Is Despatchy suitable for businesses of all sizes? Yes, Despatchy is designed to cater to businesses of all sizes, from small startups to large enterprises.
- Can I customize Despatchy to fit my business needs? Yes, Despatchy offers a high level of customization and can be tailored to meet the unique requirements of your business.
- How does Despatchy handle customer data and privacy? Despatchy takes data privacy and security seriously and follows best practices to ensure the protection of customer data. They are GDPR compliant and offer data processing agreements upon request.
- Does Despatchy offer training and onboarding for new users? Yes, Despatchy offers comprehensive training and onboarding for new users to ensure a smooth transition to their platform.