Efficient Delivery Management: How Despatchy’s Cloud-Based TMS App is Helping Courier Companies Streamline Operations and Improve Customer Satisfaction

Courier and delivery companies are facing an increasingly competitive market, and staying on top of logistics management can be a challenge. However, with the right technology, it is possible to streamline operations and improve delivery accuracy. One platform that is helping courier companies to do just that is Despatchy, a cloud-based TMS (Transportation Management System) app for delivery management.

Despatchy is a complete TMS solution that allows courier companies to manage all aspects of logistics operations from one central location. The platform offers a range of features that are designed to help businesses to streamline logistics management and improve delivery accuracy.

One of the key features of Despatchy is the ability to track deliveries in real-time. The platform uses Google Maps to provide real-time tracking of drivers, allowing businesses to see exactly where their drivers are at any given time. This makes it easy to monitor the progress of deliveries and ensure that packages are delivered to the correct location on time.

The platform also provides businesses with detailed information about each delivery, including the package’s origin, destination, and estimated time of arrival. This makes it easy to keep track of all deliveries and ensure that nothing is missed.

Despatchy also allows businesses to plan routes in advance, which can help to reduce travel time and costs. The platform provides businesses with detailed information about each driver, including their location, route and estimated time of arrival, which makes it easy to monitor progress and ensure that everything is on schedule.

In addition, the platform offers a range of reporting and analytics tools that allow businesses to gain insight into the performance of their delivery operations. The platform provides businesses with detailed data on deliveries, pickups, and routes, allowing them to identify areas where improvements can be made. Additionally, businesses can use the data to track progress over time, which can help to identify trends and patterns that can be used to improve delivery operations.

Despatchy is also highly flexible and customizable, allowing businesses to tailor the platform to their specific needs. The platform can be easily integrated with existing systems, and businesses can choose which features to use depending on their specific requirements.

Despatchy is a cloud-based solution, which means that businesses can access it from anywhere, at any time. This makes it easy for businesses to manage logistics operations, even when they are away from the office. Additionally, as the platform is cloud-based, businesses don’t need to worry about maintaining or updating the software, as this is handled by the Despatchy team.

Powerful Cloud TMS app

Overall, Despatchy is a powerful TMS solution that can help courier companies to streamline logistics management and improve delivery accuracy. With real-time tracking, route optimization, and a range of reporting and analytics tools, Despatchy makes it easy for businesses to monitor and manage deliveries, pickups, and routes. Additionally, the platform’s flexibility and cloud-based architecture make it an excellent choice for businesses of any size. If you’re looking for a solution to help you manage your logistics operations more efficiently, Despatchy is definitely worth considering.

The customer portal: a transparent and user-friendly way for customers to track their deliveries

Another important feature of Despatchy is the customer portal, which allows customers to view all of their consignments, PODs (proof of delivery), invoices and track their jobs in real-time. The portal gives customers a clear overview of all of their deliveries and pickups, making it easy for them to keep track of their shipments and ensure that everything is on schedule.

The customer portal is easy to use and provides customers with detailed information about each delivery, including the package’s origin, destination, and estimated time of arrival. This makes it easy for customers to monitor the progress of their deliveries and ensure that everything is on track.

The portal also allows customers to view PODs, which are electronic documents that confirm that a package has been delivered. PODs can be viewed online or downloaded as a PDF, making it easy for customers to keep track of deliveries and ensure that they have received everything they are expecting.

Invoices are also available in the customer portal, providing customers with a clear overview of the costs associated with each delivery. The platform allows customers to view invoices and pay them online, making it easy for them to manage their accounts and avoid any delays or disputes.

The customer portal is also accessible via mobile devices, which allows customers to track their deliveries in real-time even when they are on the go. This is particularly useful for customers who need to keep track of deliveries but are unable to be in the office all the time.

Conclusion: Why Despatchy is the best TMS solution for delivery management

Overall, Despatchy’s customer portal is an important feature that can help courier companies to improve customer service and satisfaction. The portal makes it easy for customers to keep track of their deliveries and ensure that everything is on schedule, which can help to reduce delays and disputes. Additionally, by providing customers with detailed information about deliveries, PODs, invoices and the ability to track jobs in real-time, Despatchy helps businesses to build trust and confidence with their customers which lead to a positive customer experience and a long-term relationship.